SHIPPING & RETURNS
Shipping Policy
Shipment and Delivery Requirements. Delivery to the customer of products and software will be FOB Origin and freight collection. Unless otherwise expressly agreed to by the parties in writing, Peak Roots: (i) may make partial shipments of Products, Creative Work, or Software to Customer; and (ii) will determine the best method for shipment of the Products, Creative Work, or Software.
The customer is responsible for confirming that the address for delivery is accurate and informing Peak Roots whether the address is a business or residence. The customer is also responsible for all additional charges related to incorrect or inaccurate shipping information.
Return & Exchange Policy
Inspection. The customer shall inspect the packaging and the products immediately upon delivery and report any damage to Peak Roots within forty-eight (48) hours of delivery. Customer will have a period of seven (14) days following delivery of Products to Customer (“Inspection Period”) in which to inspect such Products and inform Peak Roots in writing of Customer’s rejection of any nonconforming Products.
With respect to any such nonconforming Products, Peak Roots may either: (1) replace nonconforming Products with conforming Products; (2) modify nonconforming Products to correct the nonconformity; or (3) refund the amounts paid by Customer for the nonconforming Products, in which event Peak Roots may, at its election on written notice to Customer, elect to terminate this Agreement effective immediately on the delivery of such notice.